FAQs.

Other Questions

• How many dogs/cats can use my Invisible Fence® Brand system?

  Invisible Fence® Brand solutions are perfect for multi-pet homes. You can place multiple pets on the same Invisible Fence® Brand system. However, each pet needs to wear their own customized Computer Collar Receiver and be trained separately since each pet is an individual with different personalities and temperaments. Our certified Perfect Start™ Plus Trainers will work with you and your pets to be sure all pets are trained successfully.
  
  Also, our Shields® Avoidance solutions offer the unique ability to designate specific areas where each pet can go in and around the home. Learn more about our Multi-Pet Solutions.

• Can I take my Invisible Fence® Brand system with me when I move?
  Yes! Bring your Invisible Fence® Brand transmitter and Computer Collar Receiver with you to your new home and contact us at 866-804-1250 to install new boundary wire, flag your property and re-train your pet(s) to their new boundaries. To request a service appointment online, click here.
• How do I purchase an Invisible Fence® Brand system?
  Invisible Fence® Brand systems are sold through our international network of Invisible Fence® Brand dealers. The first step is to schedule a free in-home consultation where a Pet Safety Professional will come to your home to meet your pets and family, learn about your needs, and give you a quote on a customized solution. Click here to schedule your free in-home consultation.
• How much does Invisible Fence® Brand cost?
  Every dog, family and property is unique which is why we customize every system to meet you and your pet’s specific needs. When determining the final price several factors must be considered such as size of property, type of equipment purchased, number of professional training sessions purchased and how many pets will be on the system.
  
  We’ll help you determine a solution that will fit your needs and your budget. To get an exact price, schedule a FREE, no-obligation, consultation in the convenience of your home by calling us at 866-804-1250 or click here to schedule online.
• Do Invisible Fence® Brand systems have a warranty or guarantee?
  Yes, we offer extensive guarantees and warranties on all our products including a One-Year, Money-Back Performance Guarantee on professionally installed, premium outdoor Invisible Fence® Brand systems. We also offer a minimum of a one-year equipment warranty and many of our systems include a lifetime equipment warranty. So not only is your pet happy and safe - so is your investment.
• How will my neighbors know my Invisible Fence® Brand system is working?
  You will be provided with a yard sign to inform neighbors that your pet is safely contained on your property by an Invisible Fence® Brand system.
• Why is Invisible Fence® Brand the best electric dog fence?

  Not all underground fences are the same. The theories behind many electronic pet containment brands are similar, however, the quality and level of service is light-years apart.

  • Invisible Fence® Brand is sold and serviced exclusively through our international network of Invisible Fence® Brand dealers. You can be confident that you are working with experienced, highly trained professionals today and for years to come.
  • Invisible Fence® Brand manufactures state of the art equipment – because you’re relying on it to keep your pet protected – every day. Every pet is unique and different, so our Computer Collar unit has thousands of customized settings and is custom programmed to your pet.
  • Our certified Perfect Start™ Plus Training Program has been developed with animal experts, behaviorists, trainers and veterinarians to give your pet effective, stress-free lessons. Proper training is critical to ensure that your pet understands and stays within the established boundaries.
  • Unlike DIY dog fences, our technicians will customize and install a solution that best meets your needs and will safely and effectively train your pet. Your local professional will also be able to answer your questions and help with any additional needs you may have. You just won’t get this level of service and support with a system sold in a store. It is not uncommon for some people to have failures from low grade, store-bought equipment or to have behavior problems from improper training or correction levels.
• Where can I get an Invisible Fence ® Brand sign for my yard?
  Your local dealer can give you a sign for your yard for free to let your neighbors know your pets are protected by an Invisible Fence® Brand system. If they didn't provide one or you need a new one, contact our corporate office to request one.
  
  1-800-520-1840
  webmaster@invisiblefence.com
  10409 Cogdill Road
  Knoxville, TN 37932
• Where can I buy batteries for my Invisible Fence® Brand Computer Collar?
  Power Cap® Batteries for your Invisible Fence® Brand Computer Collar receiver can be purchased through our online store or by calling 866-804-1250. We recommend keeping your pet on an annual Power Cap Plan – it’s the safest, easiest and most reliable way to guarantee your pet’s safety 100% of the time. Don’t wait until your pet figures out their Power Cap battery is drained – keep a fresh Power Cap battery in their collar at all times. To purchase a Power Cap battery online, click here.
• Can my pet run through and escape an Invisible Fence® Brand System?
  Not all electronic fences are created the same. When someone is speaking about their pet running through an "invisible fence", they are referring to the term "Invisible Fence" generically. Some brands, especially store-bought systems, do not come with professional training which can lead to a higher rate of pets getting through the system. Invisible Fence® Brand is the original innovator of the electric pet fence with professional, customized training and more than 50 years of experience!
  The rare incidence of a pet crossing through an actual Invisible Fence® Brand boundary can usually be attributed to one of three factors:

  1. Drained batteries. Drained batteries are easily preventable by ensuring the Power Cap battery is changed every 3 months. We even offer battery delivery plans so you have one less thing to think about.
  2. Pets not wearing the Computer Collar unit. The Computer Collar unit should be worn every time the pet is outdoors.
  3. Wire breaks. Wire breaks are rare but can occur when homeowners are digging near the wire with a shovel, irrigating their lawn, rodent chewing, etc. Should a wire break occur we recommend contacting us immediately to have the boundary wire fixed. In the meantime, the pet should be kept safe by using another method of containment.