FAQs.

Troubleshooting Questions

• Why is my Invisible Fence® Brand collar blinking red?
  If you have started to see a red flashing light on your pet’s Computer Collar unit, your Power Cap battery may need to be replaced. You can order replacement batteries online, from your local dealer, or by calling 1-800-824-3647.
• Why is my Invisible Fence® Brand control panel beeping?

  If your Invisible Fence® Brand control panel is beeping every second, the most likely issue is that you have a wire break somewhere on your property. These can be caused by digging too deep when working in the yard, burrowing animals, and even the weather. The most important thing to know is that your fence will NOT contain your pets when there is a wire break, so you should not let your pets outside until the issue is resolved. To set up a service call for a wire break, call 866-804-1250 or request a service appointment from your local dealer online by clicking here.
  
  If your Invisible Fence® Brand control panel is beeping with a lengthy pause between each beep, it’s possible your backup battery unit needs to be replaced. Your fence will still work, but if your power goes out, the system will no longer be operational until power is restored. You can purchase replacements through your local dealer by calling 866-804-1250.

• Can I take my Invisible Fence® Brand system with me when I move?
  Yes! Bring your Invisible Fence® Brand transmitter and Computer Collar receiver with you to your new home and contact us at 866-804-1250 to install new boundary wire, flag your property and re-train your pet(s) to their new boundaries.
  
  To request a service appointment online, click here.
• How can I fix a wire break in my Invisible Fence® Brand?
  Request a service appointment online by clicking here or by calling us at 866-804-1250. At your service appointment, our Technician will test your entire system including the control panel, lightning and surge protection, Computer Collar Receivers, indoor units, and underground wire. We will provide a complete system analysis and make any necessary repairs to your Invisible Fence® Brand system.
• How do I add a new pet to an existing Invisible Fence® Brand system?
  Contact us at 866-804-1250 to purchase another Computer Collar unit and a Power Cap battery plan. We will also assist you in scheduling a professional trainer to come to your home, work with your new pet, and re-flag your property.
  
  To purchase Computer Collar® receivers or Power Cap batteries online, click here.
• I purchased a new house that already has an Invisible Fence® Brand installed. How do I use it?
  Give us a call at 866-804-1250 to request a service appointment and we’ll perform a system check to ensure all components are operating properly. We can also mark the boundary and assist you in training your pet(s) to the system.
• My pet’s Invisible Fence® Brand collar doesn’t activate at the boundary, what is wrong?

  Ensure that your pet’s Computer Collar receiver is fitted properly to his neck. The collar should be snug enough to slide only one finger between a correction post and your pet’s skin. Remember to adjust the fit of the collar as your pet’s coat, weight, and age change. Your pet’s coat may change from season to season.
  
  Make sure you’re testing the collar at the same height level as your pet. If you’re holding the collar at your waist and you have a small dog or cat, you may not hear the tone or feel the correction because you’re above the signal field. If you have a Boundary Plus® system, you’ll also want to make sure you walk through the boundary, as the correction does not occur until your pet leaves the yard.
  
  Check your Power Cap® battery. We recommend changing the battery every 3 months. Using a fresh, genuine Invisible Fence® Brand Power Cap® Brand battery is the safest, easiest and most reliable way to guarantee your pet’s safety 100% of the time. You can purchase Power Cap® batteries online or from your local dealer.
  
  You might have one or more wire breaks. Request a service appointment online, contact your local dealer, or call us at 866-804-1250. At your service appointment, our Certified Technician will test your entire system including the control panel, lightning and surge protection, Computer Collar receiver, and underground wire. We will provide a complete system analysis, make any necessary repairs, and reintroduce your pet to the Invisible Fence® Brand system.

• My pet passed away. Can I use the same collar on a new pet?
  Yes, however the Computer Collar receiver should be re-programmed by one of our Professional Pet Trainers so that the correction level is just right (not too high or too low) for your new pet. We also recommend scheduling a training session(s) to teach your new pet the boundaries of their Invisible Fence® Brand system. Call us at 866-804-1250 to schedule a session with one of our certified Perfect Start™ Plus Pet Trainers.
• The Invisible Fence® Brand Transmitter in my garage (or basement) is beeping, what’s wrong?
  It’s possible you have a wire break or multiple breaks. Request a service appointment online by clicking here, or call us at 866-804-1250. At your service appointment, our Certified Technician will test your entire system including the control panel, lightning and surge protection, Computer Collar receiver, and underground wire. We will provide a complete system analysis, make any necessary repairs, and reintroduce your pet to the Invisible Fence® Brand system.