Invisible Fence of Upstate New York

Serving Upstate NY
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Nice to meet you.

We’re Invisible Fence of Upstate New York. And we’re glad you’re here. Our branch is an authorized, full-service dealership of genuine Invisible Fence Brand products and services. Since 2004, we’ve remained committed to improving the way Upstate NY pet owners live with their four-legged family members.

With more than 32,000 satisfied human customers in the Upstate NY area, as well as the endorsement of neighborhood veterinarians, we’re passionate about working hard—so you can enjoy your pet more, and worry about them less. From system installation to our exclusive Perfect Start™ Plus training and beyond, Invisible Fence of Upstate New York is always here for you and your pet. That’s our promise to you both.

Find your Solution

The Heartbeat of your Invisible Fence® Brand System

Invisible Fence Power Cap
Batteries

Invisible Fence® Brand Power Cap® batteries are the safest and easiest way to keep your pet protected. Don't trust your pet's safety to imitation replacement batteries. Invisible Fence® Brand Power Cap® batteries consistently exceed industry standards and are the most reliable way to keep your pet happy and safe 100% of the time.

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Let's talk.

  • Contact:

    (585) 271-1700
    UpstateNY​@invisiblefence.com

  • Address:

    720 Westfall Road,
    Rochester, NY 14620
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  • Hours of Operation:

    Mon: 8:00am-5:00pm
    Tue: 8:00am-5:00pm
    Wed: 8:00am-5:00pm
    Thu: 8:00am-5:00pm
    Fri: 8:00am-4:00pm
    Sat: Closed
    Sun: Closed
    We now offer a Customer Care Text Line that you can contact us during office hours: 585-851-8086

  • Want expert tips and tricks to enjoying your pet? Go fetch our latest blog.
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Click here for a list of available positions within Invisible Fence of Upstate New York

The big picture.

Invisible Fence Brand systems feature exclusive technology that works together to give your pet more freedom. All while keeping them out of harm’s way—and out of the hostas. With the same Computer Collar® Receiver, your dog or cat can enjoy safe yard boundaries, access our secure pet door, and learn to resist the temptation of the kitchen garbage can…even when you’re not there to chaperone.

Invisible Fence Brand systems integrate easily, so you can enjoy your pet indoors and out. Plus, they include professional installation and our exclusive, scientifically based pet training. Our solutions are effective. Affordable. And they all come from the original pioneers of pet fencing technology since 1973. So, let’s talk. Together, we’ll discover the solution that’s the perfect fit for you and your pet.

Our partners.

Our team.

Tony Hettinger, Owner

Tony has been president of Invisible Fence of Upstate NY in the Rochester market for more than 19 years.  His #1 priority is the safety of the pets.  He will make sure that he and his staff will take care of you and your pets the way that you should be treated.  "Customer service is key to being a successful owner", Tony says.  

Amy Pusateri, General Manager

Amy has been with the Invisible Fence of Upstate NY for 15 years.  She will oversee the operations of the business to make sure that the customers satisfaction is achieved!

Lauren Wolck, Office Coordinator

Lauren has been with Invisible Fence of Upstate NY for 10 years.  She oversees the operations of the office and will answer any questions that you might have about the well being of your pet(s).  

Sue Bronson, Office Assistant

Sue has been with Invisible Fence of Upstate NY for 14 years.  She will answer any questions that you may have while providing full support and friendly customer service.  She is highly-trained and ready to help you keep your pet free and safe.

Danielle Smith, Office Assistant/Customer Service

Danielle will answer any questions that you may have while providing full support and friendly customer service.  She is highly-trained and ready to help you keep your pet free and safe.

Theresa Williams, Office Assistant/Customer Service

Theresa will answer any questions that you may have while providing full support and friendly customer service.  She is highly-trained and ready to help you keep your pet free and safe. 

Bernadette King, Office Assistant / Customer Service

Bernadette will answer any questions that you may have while providing full support and friendly customer service.  She is highly-trained and ready to help you keep your pet free and safe. 

Jess Rawleigh, Senior Pet Management Consultant

Jess Rawleigh has been with Invisible Fence of Upstate NY for 9 years.  He is our Sales Professional for the Rochester NY and surrounding area.  Call today for your Free Consultation with Jess so we can help you lead a safer, happier and healthier life with your pet. 

Ann Johnson, Pet Management Consultant

Ann is a Pet Professional for the Rochester NY and surrounding area. Call today for your Free Consultation with Ann so we can help you lead a safer, happier and healthier life with your pet. 

Jim Lang, Pet Management Consultant

Jim is a Pet Professional for the Rochester NY and surrounding area. Call today for your Free Consultation with Jim so we can help you lead a safer, happier and healthier life with your pet. 

Brian Dlugoz, Senior Pet Management Specialist

Brian is a certified Invisible Fence® Brand Dog trainer.  He is responsible for training, installation and servicing your Invisible Fence® Brand Solution.

Brandon McPherson, Pet Management Specialist

Brandon is a certified Invisible Fence® Brand Dog trainer.  He is responsible for training, installation and servicing your Invisible Fence® Brand Solution.

Sean Cullen, Pet Management Specialist

Sean is a certified Invisible Fence® Brand Dog trainer.  He is responsible for training, installation and servicing your Invisible Fence® Brand Solution.

Pavel Harnizonau, Pet Management Specialist

Pavel is a certified Invisible Fence® Brand Dog trainer.  He is responsible for training, installation and servicing your Invisible Fence® Brand Solution.

Joseph Lantz, Pet Management Specialist

Joseph is a certified Invisible Fence® Brand Dog trainer.  He is responsible for training, installation and servicing your Invisible Fence® Brand Solution.

Tom Cummings, Pet Management Specialist

Tom is a certified Invisible Fence® Brand Dog trainer.  He is responsible for training, installation and servicing your Invisible Fence® Brand Solution.

Frank Lanza, Pet Management Specialist

Frank is a certified Invisible Fence® Brand Dog trainer.  He is responsible for training, installation and servicing your Invisible Fence® Brand Solution.

Real talk.

Get started today.

At Invisible Fence of Upstate New York we’re passionate about protecting pets — so you can focus on fun! So, let’s talk. And we’ll find the gentle, effective, affordable solution that’s right for you and your pet. Guaranteed.

Find your solution
Let's talk.
(585) 271-1700